Privacy Policy
Last Updated: May 2026
This Privacy Policy describes how Talkey, a product of ArthaIQ ("we", "us", or "our"), collects, uses, stores, and protects your information when you use the Talkey mobile application, website, and related services (the "Service").
By using Talkey, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following information:
- Full name
- Mobile number
- Email address (if provided)
- General location information (city/state level for personalization purposes)
b. Usage Data
We may automatically collect:
- App interactions and feature usage
- Session duration and engagement metrics
- Device information and operating system details
- IP address
- Language preferences
- Diagnostic and crash reports
- Subscription and payment transaction information
c. Voice & Audio Data
If you use voice-based features, AI interactions, or speaking practice features, we may process audio inputs to:
- Improve pronunciation feedback
- Enhance user experience
- Enable voice-based functionality
- Improve AI-powered learning features
Voice data is processed only for service functionality and improvement purposes.
d. Payment Information
Payments are processed through secure third-party payment providers. We do not store complete payment card details on our servers.
2. How We Use Your Information
We use the collected information to:
- Provide and maintain the Service
- Personalize content and recommendations
- Improve app performance and user experience
- Process subscriptions and payments
- Provide customer support
- Monitor usage trends and analytics
- Prevent fraud and abuse
- Communicate service updates and important notices
- Send promotional communications where permitted and consented to
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share information with:
Service Providers
Trusted third-party vendors that assist us in:
- Payment processing
- Analytics
- Cloud hosting
- Customer support
- Technical infrastructure
Legal Requirements
We may disclose information if required to:
- Comply with applicable laws
- Respond to legal requests
- Protect our legal rights
- Prevent fraud or security threats
Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the transaction.
4. Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect your personal information.
These measures include:
- Secure data transmission
- Access controls
- Encrypted communications where appropriate
- Regular monitoring of systems
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Object to certain processing activities
- Request a copy of your data
To exercise these rights, contact us using the information provided below.
6. Data Deletion Policy
a. Your Right to Delete Data
You may request deletion of your personal information at any time.
b. How to Request Data Deletion
You can request deletion by:
- Emailing us at support@talkkey.app with the subject line "Data Deletion Request"
- Including your registered mobile number and email address for verification
- Using the in-app account deletion feature, if available
c. Information That May Be Deleted
Upon successful verification, we may delete:
- Name
- Mobile number
- Email address
- Profile information
- Usage history
- Learning progress and streaks
- Voice recordings and related data
- Other account-related information
d. Information We May Retain
Certain information may be retained where required by law or legitimate business needs, including:
- Financial and transaction records
- Tax-related documentation
- Security and fraud prevention records
- Information necessary for legal compliance
e. Processing Timeline
We generally process deletion requests within:
- 30 days for standard requests
- Up to 60 days for complex cases
You will receive confirmation after the deletion process is completed.
Important: Data deletion is irreversible. Once deleted, your account history, progress, and associated information cannot be recovered.
7. Children's Privacy
Talkey is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can remove the information promptly.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide the Service
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
- Improve and maintain the platform
When data is no longer required, it is securely deleted or anonymized.
9. Third-Party Services
Talkey may use third-party services such as:
- Payment gateways
- Analytics platforms
- Cloud infrastructure providers
- Customer support tools
These providers may process information according to their own privacy policies.
We encourage users to review the privacy policies of third-party services they interact with.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we may notify users through:
- In-app notifications
- Email communications
- Website announcements
Continued use of Talkey after such changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
For questions, concerns, or privacy-related requests, please contact:
ArthaIQ 190 First Floor, Near Bazar On Dwaar Indore, Madhya Pradesh, 452012
Email: support@talkkey.app Phone: +91 78286 66424 Website: https://talkkey.app